Returns & Exchanges

At Officina Profumo-Farmaceutica di Santa Maria Novella, we strive to ensure your complete satisfaction with our artisanal creations. If you are not entirely pleased with your purchase, you may return unopened and unused products in their original packaging within 14 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our client service team via the online portal or email to request a Return Merchandise Authorization (RMA) number and provide your order details.

• 2.
  Prepare Package

  Carefully place the items in their original boutique packaging and ensure the parcel is securely sealed to prevent damage during transit.

• 3.
  Affix Label

  Print the provided prepaid shipping label and attach it to the exterior of your package, ensuring any previous shipping marks are covered.

• 4.
  Quality Inspection

  Once received, our specialists will inspect the items for integrity; approved returns will be processed for a full refund to your original payment method within 7-10 business days.