Frequently Asked Questions
Discover everything you need to know about our heritage apothecary and luxury fragrances.
Where are your products manufactured?
All Santa Maria Novella products are handcrafted in Florence, Italy, following traditional techniques and high-quality standards established over eight centuries.
What is your shipping policy for luxury goods?
We offer worldwide shipping via premium couriers. Orders are typically processed within 24-48 hours and include specialized packaging to ensure the integrity of our glass bottles and delicate wax products.
Are your fragrances and skincare products natural?
We prioritize high-quality botanicals and raw materials sourced from the Tuscan region. While we honor historical recipes, we ensure all ingredients meet modern safety and dermatological standards.
Can I return a fragrance if I have opened the seal?
To maintain hygiene and product purity, we can only accept returns on items that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
How should I store my Santa Maria Novella perfumes?
To preserve the delicate olfactory notes, we recommend storing your fragrances in a cool, dry place away from direct sunlight and significant temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital payment options to ensure a secure and seamless checkout experience.